Frequently Asked Questions
Everything you need to know about your next session on the water.
What is the shipping policy for oversized items like surfboards and kiteboards?
We specialize in shipping fragile, oversized gear. All boards are double-boxed and insured. Shipping rates are calculated at checkout based on your location and the dimensions of the equipment.
Do you offer international shipping?
Yes, we ship our premium water sports gear worldwide. Please note that international customers are responsible for any applicable customs duties, taxes, or brokerage fees incurred upon delivery.
What is your return policy on technical gear?
We offer a 30-day return window for unused items in their original packaging. Please note that for safety reasons, certain technical climbing or safety hardware may be subject to inspection before a refund is issued.
How do I know which kite or wing size is right for me?
Our expert staff is available for consultations. Generally, size depends on your weight and the average wind speeds at your local spot. Check our online size charts or contact us for a personalized recommendation.
Do you offer financing for large equipment purchases?
Yes, we partner with specialized financing providers to offer monthly payment plans, allowing you to get on the water now and pay over time.
Are your products covered by a warranty?
All new equipment sold by REAL Watersports is covered by the original manufacturer's warranty. We are happy to assist you in facilitating a warranty claim should any defects arise.